Originally Posted by
ExpatSomchai
Sorry to hear of your experience. You should be entitled to compensation under European law and I would certainly also push for a gesture of goodwill from the airline.
in the event of downgrading, the carrier must reimburse the passenger within seven days as follows:
75% for flights of over 3 500 km
http://www.europarl.europa.eu/atyour...FTU_5.6.2.html
ticket was 4.500, say say 2.250 per segment.
Normal KL fare in eco to KL is about 650.
So they reimburst him 75% of 2.2250 = 1690 euro, stil paying 560 euro for a single segment. I would not be happy with this outcome!
Or do they reimburst 75% of 4.500? (3.375), and let him fly back in Business? That still would mean he is paying 1.125 for a outbound in Eco en return in Business.