Originally Posted by
Platy
Hmmm...you're being deliberately contrarian and dramatic, Dave...the OP's suggestion was an email notifying customer of impending expiry with a clear subject heading.
Which Qantas provide? I don't think it's being contrary when the OP is complaining about something that actually happens (I have received them myself before).
The OP is just trying to lay blame where it is not due; they ought have a look at their own behaviours, and why they chose to ignore all communications that would have enlightened them to the forthcoming loss.
It is very, very easy to maintain Qantas points - activity is not hard.