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Old Oct 13, 2017, 12:24 am
  #775  
Goldorak
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,791
CDG-HKG-CDG in J

some more datapoints. Rather good overall.

CDG-HKG
- check-in/immigration CDG : an interesting moment, as there is no AF staff on duty to escort Ulti pax in the evening. But the very courteous agent asked me if I wanted to be escorted and I said yes of course. She made a call and so I witnessed a very interesting discussion. She was told that there is no such service at that time, bla bla bla. She was saying correctly that information on her computer screen was telling her to ask the customer if he wants to be escorted, so she proposed it and what should she do now. This lasted 2-3 min and I was literally reading in her mind understanding her frustration and embarrassment. At the end it was OK and an agent came from the K lounge to escort me (who knows me after seeing each other many times at the lounge). Overall OK ^, but interesting.... And I’m glad they escorted me because immigration was crowded (this was at about 8 pm).
- in flight : nothing special (no special welcome) but very good service
- arrival HKG : nothing, as already reported by other Ulti pax in this thread

HKG-CDG
- check-in : no escort service proactively proposed, but when I asked it was no problem and I was escorted through security, immigration up to the Skyteam lounge ^
- boarding : when we arrived at the lounge, the agent proposed me to come back to pick me up for boarding and I of course answered positively . We arrived at the gate 2-3min before beginning of boarding. She didn’t make me board immediately and bring to plane, but I was bring directly at the BP scanning place (so bypassing any line) and just waited 2-3 min for the beginning of boarding OP’s and walked to the plane by myself. ^
- in-flight : it was the same crew as the one on my inbound, so again a nice service ^
- arrival CDG : the usual good Ulti service at immigration was present ^
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