Originally Posted by
Bohemian1
While I think this is good in the long term, I expect there is going to be some serious pain as their agents learn how to use this. A lot of their little 'tricks' will have to be relearned or discarded.
Amadeus Altea Departure Control (the check in side of the system) is very easy to use. It has a nice graphical point and click interface.
When CX first started using a few years ago, I was checking in for a HKG-LAX flight on CX and asked the CX agent to check my bag through a LAX-YVR flight on AC.
According to the agent, he had no training on how to do it at all! He somehow was able to easily go through the menus and choose the right options.
Here is a video as to what the system (check-in side) looks like: