Originally Posted by
Bohemian1
While I think this is good in the long term, I expect there is going to be some serious pain as their agents learn how to use this. A lot of their little 'tricks' will have to be relearned or discarded.
So true.
I'll miss the following conversations:
me: I'd like to book AC123 followed by LH456 in booking class Q."
agent: There's no availability in booking class Q."
me: I'm pretty sure there is. I'm looking at the availability released by LH."
agent: Ok, let me walk over to the Amadeus computer and double-check."
....
agent: You're right, sorry about that. Let's manually request that space."
(all ticketed within 5min)