Originally Posted by
FlyingBeanCounter
I think Delta misses the point.
Loyalty programs are there to inspire loyalty.
No, this is a marketing program. They don't care about our loyalty, only what we are going to spend with DL in the future. It's a modern S&H Green Stamps without the books and actual bad taste in your mouth.
Originally Posted by
FlyingBeanCounter
The idea that this wont hurt delta is nonsense. The idea that delta has smart people running it and wont make a mistake is even more BS than I can think of.
Leo and friends made some similar types of decisions years ago that drove the airline into bankruptcy.