FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Sep 29, 17, 1:53 am
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,315
Originally Posted by a9504477 View Post
Is it just me or do others also get only denied claims with the reason that they cannot find the lower rate (which then magically reappears when i search for it again shortly after receiving their email).
It is like a game to me, you never know what their response will be (even if you're certain it should be approved). From some of their responses it seems like it is a game to them too.

Unfortunately not everybody understands this, that is when you see people calling them a fraud, bait and switch .. blah blah.

I will say, IHG BRG still works for me quite well. Maybe <50% of the time .. but still better than nothing.
Mauibaby2008 is offline