Originally Posted by
fiona
Thanks. Its been a stressful morning. Not helped by the Indian call centre where I had to repeat everything several times!
You best get your husband to find out the precise reason at ABZ when he goes through, if it was due to extraordinary circumstances he won't be entitled to compensation. The reason for asking at ABZ is that if BA declines compensation and you haven't found out anything different then you haven't got much of an argument. As always in these cases, it's very important to get screen shots captured of all relevant information for BA.com and ABZ's website, also from your husband as he passes through the airport (e.g. any letters handed out to passengers).
If it was not extraordinary circumstances, and working on 900 kms for ABZ-DUS, then you're looking at potentially at 125€. [250€ divided in half, due to Article 7.2, assuming it's one ticket to DUS].
ExpertFlyer says it's "operational", which covers a lot of things but generally not extraordinary:
Code:
DOBA1310/29SEP
* OPERATIONAL FLIGHT INFO * BA1310 0 FR 29SEP17
CITY INFO HOUR (LOCAL)
FLIGHT CANCELLED 2316
OPER
*1A PLANNED FLIGHT INFO* BA1310 0 FR 29SEP17
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1010 FR JCDRI/M YB/G 320 1:40
HKMLVNQOSG/G
ABZ 1150 FR 1:40
COMMENTS-
1.LHR ABZ - MEMBER OF ONEWORLD
2.LHR ABZ - DEPARTS TERMINAL 5
3.LHR ABZ - 9/ NON-SMOKING
4.LHR ABZ - ET/ ELECTRONIC TKT CANDIDATE
5.LHR ABZ - DIGITAL PHOTOGRAPH TAKEN BY SECURITY ON DEPARTURE
6.LHR ABZ - CO2/PAX* 86.63 KG ECO, 86.63 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
320 C 12 M 150