FlyerTalk Forums - View Single Post - refund due to schedule change
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Old Sep 26, 2017, 12:41 pm
  #7  
olm022
 
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,268
The group will have arrived by 14:30 and will be waiting for me for over an hour. Landing at 16:11 is already asking them to wait too long, but now landing at 17:00 is an overstetch.

In past, LH, OS, AF, LX and LO allowed free refund, especially on award bookings for a schedule change of 30-minutes and more, although some first would not but after not being able to offer the rebooking option, they gladly offered refund.
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