Originally Posted by
a9504477
Oh, i have to correct myself, that's not the only reason i got from them, i also had one stating that the "2 Single Bed" room i booked does not match the "Twin Room" on the 3rd party site...
If hotels twin room expanded description stated
i)2x single beds (or no description of bed type as sgls/dbls/queens) then escalate back, BPG claim should not be rejected
ii)2x Dbl/Queen beds , then BPG is correctly rejected
note
I have yet to come across an hotel with a twin category room having choiuce of 2x Singles OR 2x Queens