FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Sep 26, 17, 1:07 am
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,071
Originally Posted by a9504477 View Post
Oh, i have to correct myself, that's not the only reason i got from them, i also had one stating that the "2 Single Bed" room i booked does not match the "Twin Room" on the 3rd party site...
If hotels twin room expanded description stated

i)2x single beds (or no description of bed type as sgls/dbls/queens) then escalate back, BPG claim should not be rejected

ii)2x Dbl/Queen beds , then BPG is correctly rejected

I have yet to come across an hotel with a twin category room having choiuce of 2x Singles OR 2x Queens
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