Originally Posted by
snaxmuppet
I have now heard back from BA Holidays regarding this additional charge...
They claim that Avis do not have a 15 hour grace period and that as I collected the car the next day that I have gone onto the standard, non-contracted, daily rate.
BA Holidays have refused to refund me the additional charge.
I am sooo angry! What else was I to do? I called Avis to ask the question in order not to incur additional charges, I get told I have 15 hrs and then they slap a £915 addition charge on me for following their advice.
I am at a loss really as to where to go from here. It is basically their word against mine as I did not get it in writing and I suspect that they won't be able to find the recording of the telephone conversation.
I want to take this further but who should I take it to? I paid with a visa debit card (to avoid the CC fees on a £7000 holiday)... should I in the first place charge-back on my visa debit card or try complaining elsewhere first?
Your thoughts would be appreciated.
Hi OP,
Think I recall mentioning this on your other thread about picking up the car late. It does seem like you were not advised correctly about how many hours Avis leave until they cancel your booking. It's not clear from the thread whether Avis provided you with a receipt on collection that provided a breakdown of estimated charges, as this could have been the first tell that things were not quite right. I remember spending nearly an hour at the preferred counter for the manager to make a number of adjustments to my booking so I could still get the voucher rate after collecting the car just over 12 hours late.
I can understand why BA can't do anything about it so would urge you to contact Avis directly to explain what happened and try and get a refund. I suspect this may be a challenge, but something they may be willing to do for the sake of customer service...
I don't see why any card charge back would be valid option. It sounds like you entered into a new contract at the higher price and this was not realized until you got the final charge.
Some good advice up thread that you have already recognized.
Good luck
