Originally Posted by
callaweii
Have had the same experience with Delta handling for check-in at jfk for a few months now. I've been pretty successful getting upgrades on AM as a Delta GM this year but in all instances I had to ask the GA (sometimes more than once) after being put on the upgrade list at check-in.
Yeah it was pretty easy before, now it was supposed to be even easier, but they have no idea what to do
