Originally Posted by
BrightlyBob
This is concerning, I assume it means my upcoming 3-night redemption is in peril, yet no contact from IHG at all. Looks like I need to call IHG to see how to resolve this. It seems to have come out of the blue. Anyone know why it's deflagged?
The hotel might just want to try to see how well it does on its own and save the IHG franchise fees.
IHG handles reward night reservations at hotels that leave the chain in varying manners, probably according to individual negotiations. Sometimes, reservations remain intact (with the hotel billing IHG for your reward stay). Sometimes, the reward nights are cancelled. I have had success in getting IHG to provide a same cost redemption at another local hotel (i.e., rebooking at another property on points and providing a courtesy point credit to make up the difference).