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Thread: Hilton Points Pooling - Account Closed. Beware !!
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Old Sep 17, 2017, 9:29 am
  #53  
mapleg
 
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Originally Posted by Zoe Tse
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never. being a professional and improve-able hotel management team, they all are happy to get complain. Without complaint, they can touch every corner of the hotel. With complaint, they can avoid more unhappy gained by other VIP guests.

​​​being as a leader of the industry, we eager for complaint much more than compliment. Compliment is just a encouragement but complaint make us more strong and we can have 2.0, 3.0,...
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Your opinion is they are happy to get complaints.

Their opinion is they are not.

Think about it-500 guests stay in a hotel every night. Thousands per month. One or few people constantly complain. The others either don't or are happy with the services.
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