Originally Posted by
Zoe Tse
never. being a professional and improve-able hotel management team, they all are happy to get complain. Without complaint, they can touch every corner of the hotel. With complaint, they can avoid more unhappy gained by other VIP guests.
being as a leader of the industry, we eager for complaint much more than compliment. Compliment is just a encouragement but complaint make us more strong and we can have 2.0, 3.0,...
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Zoe Tse: Would you like to share few examples of complaints you made, in order to have a better understanding of the overall issue? (no need to mention hotels name).
So far reading these post my impression is that you complained way too much and I would say Hilton took the right decision.
But I can be wrong.
Did you complaint because the shower was not working or because you didn't like the room's colour scheme? Hence examples would help.