FlyerTalk Forums - View Single Post - "I didn't stick my finger in it" (FA response to type of pasta)- Recent AA Experience
Old Sep 15, 17, 6:22 pm
  #138  
SvenAge
 
Join Date: Dec 2016
Posts: 355
Originally Posted by DMPHL View Post
Fixed it for you. Because the text you removed was literally the clarification that the OP issued to the flight attendant—"What kind of sauce..."—which precipitated the "I didn't stick my finger in it" response.

I understand that you're not trying to say the OP was wrong, but you are brining up examples and hypotheticals unrelated to the situation in a way that allows you to group the OP's completely within-bounds question that the FA could take one quick look at the dish to answer.

I spend lots of time in restaurants, in hotels, on airlines in Europe and the UK, and I've asked many people some basic questions about how a dish is prepared. People have always been gracious. So I do find the idea that in Europe and the UK, asking a basic question about what kind of sauce comes on a plate of pasta is akin to demanding Michelin Star service and is justifiably met with indifference or rudeness, to be preposterous.
No, what I'm doing is categorising behaviour on a flight that may explain why people in the service industry do not behave as perfect as they may be expected to. It isn't to justify perceived poor performance, but to suggest that things aren't black and white, like the majority here may be claiming. I believe in giving people the benefit of the doubt if at all possible. While you might claim the FA didn't do that in this instance, when people are time pressured and stressed, they can behave irrationally. I'm suggesting the environment in which the service was held was likely to have had a number of contributing factors, which, when I think about it, can easily explain why the FA may have been 'off hand'. That is because I think people have unrealistic expectations of one another and I find this one-sized approach a little bit silly. I've seen FA treated poorly and others in the service industry and I have a lot of sympathy for them. Who didn't have a bad day? To say that they're in a safety critical role and therefore shouldn't (as others have said) make an 'off the cuff' remark seems to really be quite over the top in my opinion.
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