FlyerTalk Forums - View Single Post - BA Involuntary Downgrade F>J – but with ample notice, what are my rights? (1st post)
Old Sep 15, 2017, 8:54 am
  #6  
LostAntipod
 
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
Oh my. In my head , I live in a world where a cash-paying first class customer is someone I go out of my way to make happy again if my own company makes decisions that screw them around. It should be a non-conversation, it should be second nature to fix this. Offer F on another date, F on another route to the same destination, or a refund to your ( second rate) CW cabin, or a full refund. Whatever it is, don't quibble. But FFS don't hide behind process and procedure on First class bookings when you've caused the problem to begin with. Or attempt to shame a customer by saying it was a "cheap" F ticket.

BA isn't becoming Aldi or Costco. It's the Poundsaver of the skies.

Last edited by NWIFlyer; Sep 15, 2017 at 8:59 am Reason: Rule 16 - profanity hidden with full stops removed
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