I asked (via DM on Twitter) if they allow holds, that I had the pending Citi transfer, etc. and they replied it was not their intention to disappoint me or cause such a delay and that they've urged the team to look into it. So I would count on more than a week for transfers and assume you will have to follow up the transfer with many emails, DMs, filling out Feedback form, call to the 800 number or one of the offices. Will report when my miles show up. I'm guessing tomorrow.