Originally Posted by SvenAge

Deflecting the issue to someone else really isn't addressing your challenge here. I'm not bothered either way. My point is simple - I can see that staff have things to get on with and that answering multiple questions one-by-one repeatedly impacts service levels to the majority. For those that do make these requests, then these service levels will be improved. The question really is about whether the fussiness of others should be questioned. "How long has the meal been heated?", "How do I know it's coooked just right?", "Is it alright if you bring it back to me in five minutes?", "Do you know whether it has less than 400 calories?", "How fresh is the meat in this?", "do you know where this product was sourced from?", "why haven't we eaten already?", "what time is it in japan?", "are you sure it's 630 there?", "could you heat this bottle up for me"... yeah the customer service should be great when faced with these kinds of random stupid questions... People make the assumption that these things are answered on the spot. Ever noticed a FA disappear for half an hour based on one person's request? You can be sure this annoyed all the other FA and made their jobs more challenging.