Originally Posted by aww3583

Is there a trick to getting out of the auto-response robot recursive loop at the email Diamond Desk?

First email: Points for my recent stay haven't posted. This is the 3rd stay in a row where this has been an issue. Why does it keep happening?

HHonors Response: Thank you for your loyalty, your points have posted.

My reply: Thank you. Why does this keep happening at this hotel?

HHonors: Thank you for your loyalty. Rest assured your points have posted.

My reply: Please escalate to a supervisor. Why does this keep happening?

HHonors: Thank you for reaching out to us. (Lists 4 reasons points may not post automatically.)

My reply: I have double checked and everything is correct and none of the 4 reasons you've listed are applicable in my situation.

HHonors Response: Thank you for your loyalty, your points have posted.