Originally Posted by
SonTech
I have friends stuck for 3 day so just trying to help them out. Airline now agreed to pay hotel and food costs.
It's good they have you available to help them, these sorts of situations can get complex. But the simple point is that Right to Care almost certainly exists if it's a European airline, Article 7 will be potentially payable if extraordinary circumstances apply. Now these are general statements but the specifics tend to be important. One aspect that may be relevant here is if another airline is operating parallel services on the day in question, and another is not, then that would perhaps point to something that isn't extraordinary. But even that isn't conclusive, e.g. different equipment may explain different outcomes.