Just received this in the mail today (purchased online), 9/11/17.
“In my short tenure as United’s chairman and chief executive officer, I’ve observed a level of resilience among our employees that I’ve frankly not encountered anywhere else during my career. I’ve witnessed not only the strength of our employees’ commitment, but the warmth with with which they display it to our customers and each other. That heartfelt dedication, that resiliency, that steely determination to overcome all obstacles, is what makes me confident that we can rebuilt this company and live up to the promise our 75-year history.”
-John W. Creighton
March 8, 2002
