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Thread: "I didn't stick my finger in it" (FA response to type of pasta)- Recent AA Experience
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Old Sep 8, 2017, 1:14 pm
  #14  
AANYC1981
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Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Originally Posted by davie355
If AA really cares about customer sat then they have 3 options

1. Expeditiously terminate all d-bag staff
2. Distribute printed menus
3. Eliminate meal choice; serve the same thing to everybody

(1) is probably precluded by labor unions, (2) adds logistical complexity and (3) reduces logistical complexity, a win-win.
I think DL now has menus on YC on long-haul intl.
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