FlyerTalk Forums - View Single Post - Unexpected car hire charge by Avis
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Old Sep 7, 2017, 1:57 am
  #16  
Concerto
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Join Date: Feb 2002
Location: Montreux CH
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Posts: 11,609
That is exactly what happened to me, except in my case the surcharge was over $600. I knew I had been upgraded but like others here I signed on the electronic screen not realizing I would be charged for it. This was at FLL Fort Lauderdale airport (so the USA again) and the problem was compounded by the fact that I returned the car to MIA airport and they could do nothing about it. So I for one will avoid one way car rentals in the future.

It took quite a lot of phoning and emailing once back in Europe to sort it out and I got a good chunk of it refunded but not all. I took that as a lesson to be more careful in the future. But I feel it was a very dishonest and underhand practice by Avis. Remember, agents look for commissions from upgrades.
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