Originally Posted by
slm9555
I just finished an Amex FHR stay at a Hyatt unbound property. My FHR offer was 3rd night free and I stayed 3 nights. I got Hyatt credit for 2 nights and Hyatt points. However, I only got awarded about 70% of the points that I expected so I need to have it sorted out.
If it were me, I'd contact "World of Hyatt Concierge" here on FT and let them sort it out.
A year or two ago, there was a glitch where Diamonds were shorted an amount of points equal to the breakfast charges which the hotel adjusted off. I wonder if that glitch has returned?
Example: Room rate $100, breakfast charges marked as comp = $25, you end up earning points on $75 instead of the full $100.
The above is just a guess as to why your points were less than expected.