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Old Sep 6, 17, 9:17 pm
Join Date: Jun 2007
Programs: BA silver
Posts: 436
We regularly hire a car with BA and twice Avis have tried this on with us. In fact when we Googled it you will see just how many people have the same problem.
For us they told my husband it was for the extra insurance that they said we agreed to and signed for.
We always take out our own separate policy to cover excess so there's no way we would want their expensive excess insurance and I remember refusing this offer when we picked up the car, however we were in a hurry and the Avis man said to my husband " just sign here and here for the keys"
It was our fault for not reading what we had signed for because one of the signatures was accepting insurance!!
My husband complained afterwards to head office and showed them our own excess policy and they refunded it eventually.
It leaves a bad taste with Avis but I have read that many companies adopt this practise as well.
sarahuk is offline