got caught in a bit of a bait & switch situation with ai last night....was flying from bbi-del & was booked in business class....when i got on the plane this is what the business class cabin was like....
different coloured economy class seating in the first 3 rows separated by a curtain....
they did offer business class service like a welcome drink, magazines, dining, etc....but the seats were the same as in economy class....similar to what many european carriers offer within europe....
my client was footing the bill but if i had paid for a business fare & i got these seats then i wouldn't be happy....