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OSM - Onboard Service Manager on AC flights
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Sep 1, 2017, 5:05 pm
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yyznomad
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I believe there was a recent internal posting asking for some kind of onboard service manager type to (I am paraphrasing) "remove complacency amongst crew".
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