Originally Posted by
RangerNS
We don't know why the, er, suits, are in place. Maybe they are there to make sure the FA's only give out half a can of coke out.
Maybe they are there to observe the total cabin experience. Slow IFE, broken stuff, puke soaked seats.
It wouldn't be the first time in history executives have spent a decade ignoring their own line staff and customers, and send in someone at their level to tell them the exactly the same things
We can only hope. A couple of overheard conversations would incline me to believe that they are there monitoring service. Perhaps ACYYZ/SD will be able to enlighten us.