Originally Posted by
trouble747
I'm not sure I'm following this. OP claims he was "5 days" late on his payment, but was he really 35 days late?
Kind of.
He says he had only "5 days" to rectify the situation once he missed payment due date, and then Chase took more drastic actions by suspending the account. During those 5 days he was occupied with Harvey, with no reliable phone/internet, etc. and not having working credit card further added to his problems.
It seems clear that he missed the payment due date through a fault of his own, by making a (partial) payment before the statement was generated. So people here suggested using autopay.
Whether he was going to fix the situation during those 5 days after the payment due date, absent a hurricane - we don't know. But he called Chase and had account reinstated and late fees taken care of.