airberlin has published
this note for the travel industry, regarding the cancellation of flights between TXL and AUH. Etihad has already published rebooking guidelines for pax on Etihad tickets; this is the first time I have seen mention of AB re-protection guidelines.
Re-protection guidelines for AB Tickets
Dear Sales Partner,
We would like to inform you that we are going to cancel flights between Berlin and Abu Dhabi (TXL-AUH-TXL) from September 14 and October 1, 2017 onwards:
- AB7492 - Flight cancelled from September 14,2017
- AB7495 – Flight cancelled from September 15, 2017
- AB7493 – Flight cancelled from September 30 2017
- AB7494 – Flight cancelled from October 01 2017
The re-protection policy below applies to passengers with an AB (745) ticket, which includes one of the affected AB flights.
Re-protection policy for departures between September 14, 2017 and October 31,2017
Rebooking policy:
When available the flight can be rebooked onto the AB flights AB7493 / AB7494. Please note: if you are rebooking the flight on your own, make sure to rebook the flight in the lowest class available in the same cabin of the original booking.
If no availability is given on the direct TXL – AUH v.v. flight, then tickets may be rebooked onto AB codeshare flight number via DUS/FRA/MUC/ZRH.
All tickets with TXL-AUH v.v. with onward flights from/to AUH may be rebooked onto AB codeshare flight number via DUS/FRA/MUC/ZRH so that connecting flight does not need to be amended.
Please note that in the last two cases only AB can process the rebooking and reissue the tickets.
Cancellation policy:
Tickets issued before August 15,2017 may not be refunded due to insolvency.
Tickets issued after August 15,2017 may be refunded via BSP by filling out the refund application form.
Re-protection policy for departures from November 1, 2017
No rebooking option with other airlines will be offered for tickets with return flights past November 1, 2017, due to insolvency. Etihad Airways has confirmed to rebook all Etihad Airways guests booked on airberlin operated flights from 1 November 2017. This concerns only tickets issued on EY stock (607).