FlyerTalk Forums - View Single Post - Consequences of dropping out of Gold for a Year...??

Sep 1, 2017, 5:11 am

#10

subject2load

Join Date: Sep 2013

Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold

Posts: 6,394

Quote:

Originally Posted by steve170461

In fact, if what I was told by a senior CC member friend is correct senior management see us as a PITA.

The CC member was at a seminar/presentation at which Cruz was present. When he was asked about the biggest issues he faced, one of his replies was the number of GCHs who just expect too much from BA. He was,apparently fed up with his inbox being filled with disgruntled frequent fliers

I empathise. Customers can be such an inconvenience.

Not the sort of thing that would have troubled Sr. Cruz in the more egalitarian world of Vueling.

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