Dear sir, madam,
You have booked a ticket with destination New York through our website. We regret to inform you that due to a fare loading error of Air Canada your ticket is not valid for travel. We are currently contacting Air Canada to clarify what has happened. We have asked our administration to refund the money you have paid to us. Depending on the handling speed of your bank, the money should be back in your account by tomorrow (Tuesday 29th August).
We understand that this is a huge disappointment for you. We are here to help you in finding an alternative travel schedule. For any assistance, please contact us by phoning 020 - 20 52 150 (local charges).
We are sorry that we cannot inform you differently.