Originally Posted by
puchong
I had bought a whole bunch of AA/J transatlantic tickets in early 2016, believing that AAdvantage changes would happen towards the end of the year (as telegraphed at the time). The rules changed drastically effective August 2016 and my RDM earnings dropped substantially. No amount of pleas to AA that the tickets were bought earlier and hence old mileage earning rules should apply, made any difference to Parker and his mob.
In my case it was EQD/EQM rules (I find RDM an irrelevant currency) and they have done what I needed them to do in both cases.
However, I didn't talk to Parker or "his mob." I spoke with EXP and then CS agents, made them realize I was right and had them make the changes to follow the EQD rules in effect at the time of purchase. They may be less willing with RDM as it doesn't impact elite qualification while EQD/EQM do.
Cheers.