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Old Aug 22, 2017, 10:14 pm
  #2456  
alc
 
Join Date: Dec 2008
Posts: 4,519
my comment is that were you be able to look up the reservation using your family member name?

I normally look up the reservation at the following link without login to your Marriott account first:

https://www.marriott.com/reservation...Reservation.mi

Enter the check-in guest names to ensure they are listed on it.

Also, make sure it is the check-in guest set as the "Primary Guest" and not the "Secondary Guest" i.e. that means if you look up the reservation within your account after you login, it will show their name as well and not yours.
alc is offline