NZ*G refused entry to lounge
Flying SAS from Split Croatia to Barcelona via Stockholm I was refused entry to the crappy little box they call a lounge because supposedly SAS had not paid their fees for the year. I argued that it was a star alliance lounge and as a *G I had every right. She claimed that it was a contract lounge and as I was flying SAS and they had not paid their bill I didn't get access.
When I arrived in Stockholm I approached the desk in the lounge and was very well looked after by Annegrete who explained that SAS no longer paid up for the lounge there which seemed to accord with the advice from the lounge mistress. However on doing research on here it seems that:
a. It is listed on the Star Alliance website as a lounge.
b. Being *G I should have been given access.
I have tried to contact someone in SA to discuss this but it is probably easier to contact the Pope. Any feedback? Or any contacts in SA?