Originally Posted by
122554
Watching a sporting event at the lobby bar, I was physically attacked by another guest. A joke comment about his team was all it took to set I'm off. Besides breaking two pairs of glasses, I was left with bruises and cuts to my chest. After taking pictures, the police went to his room and arrested him.
This is a police matter for sure. If the hotel staff called the police they did the right thing.
If it was you who had to call the police because the hotel staff refused, there is a valid issue to raise with management.
Like others, I am confused about your conversation with the GM. What did you ask or say to GM?