Originally Posted by
asimha
@
LufthansaGermanAirlines
Dear LH Lurker, I don't wish to add a rant however I would be curious to know whether my recent incident (cancelled flight, poor rerouting, delayed arrival, etc.) registered under FB ID 31166863 is not worth some form of a) empathy and/or b) compensation for the very poor customer service?
Full details available on request of course.
Thank you!
Dear asimha,
I am very sorry to hear that your travel plans were affected by a flight cancellation, resulting in a delayed arrival at your destination. I have contacted my colleagues from Customer relations with regards to the feedback ID you provided and was informed that a response to your complaint dated 8.August 2017 was sent to you on 12. August 2017. You in turn have again replied on the 13. August.
I have requested that my colleagues contact you once again to finalise your case.
Best regards, Isabell