From KLM's 2004 Annual Report :
"In the course of the year,
a series of product and service improvements were introduced to raise sales. They have as yet had only a limited effect on the result but
passengers have generally welcomed the changes . KLM introduced a new product on European flights, with a division into a Europe Select and an Economy class in which a limited number of highly reduced ‘base’ fares are also offered [ . . . ] and the introduction of the Boeing 777-200er (Extended Range) was also positively received"
I have yet to meet a passenger who "generally welcomed the changes" Who do they think they are kidding?
johan