Originally Posted by
jpdx
But for future reference, how are non-CX irrops handled at HKIA?
Poor in general. It is practically a SOL situation.
1. Only CX/KA, CI/AE, HX/UO and UA handle their own ground service. All the rest are outsourced (
http://www.hongkongairport.com/eng/f...ng-agents.html).
Expecting outsourced agent will help you? Not a chance.
2. HX/UO are known
EXTREMELY POOR in handling IRROPS. So assume HX/UO will not act in case of IRROPS.
3. UA's problem is beyond its control. UA's flights ex-HKG are limited (3-4 per day). So in case of a major IRROPS, everyone is practically stuck because there are not enough seats/time to rebook.