That was exactly the same query that i sent to FB - Sofitel laung prabang is not listed in Places. Said they were looking into it. No reply. Asked for update. Referred to Accor plus. No resolution.

I also had to recently "beg" for upgrade as well. Ie While checking in (single person 1 night) ...

welcome back, thank you for your loyalty sir....
here is your room sir.
I queried room category.
Yes it is as you booked sir.
As a gold member, am i not eligible for an upgrade at this hotel?
You have booked a suite sir,
SO!?
and you got a very good rate sir" (accor plus hot deal)
SO?!
I believe this category does not include club access.
Oh we dont usually do that for upgrades you have to pay. That is a plat benefit.
I am aware of the benefits plat & gold members get, but not interested in paying, i am interested in knowing if you will recognize my loyalty with some sort of benefit.
club access granted, this time only sir

I call that begging.

I replied to auto generated survey request noting above experience, and i did get a call from the hotel a week later, explaining the policy about not giving exec club as an upgrade. thank you. And i asked to explain to me what they can do for me with regard to my loyalty as an accor plus member and the opportunity for an upgrade if available.

No answer forthcoming, other than to book the lower category exec room (more expensive) and they can offer upgrade to suite. I said that was convoluted and and not in my best interest financially. We agreed to disagree.

The begging continues.