Agreed. Deal with all queries and if outside their remit, THEY should refer to Accor Plus, not ask us to resubmit. All aspects of CS should be integrated and have access to our data in our profile - no excuses about not being able to handle cases due to data privacy.

On a positive note, I'm pleased to be back in Asia and enjoying real Platinum treatment at Novotel Manila Araneta Centre. Everything great so far - review to follow.