Visited the CHC Koru Express this morning. Due to the very few seats around, I chose to stand instead. There was no spoons or forks available, so I had to eat my sausages with a spoon out of a take away container. There was approximately 20 baked beans left. After maybe 20 minutes the beans were finally topped up again. Some of the rubbish bins were also broken so the lids didn't close. Gross!
Visited the WLG Domestic Koru lounge tonight and was particularly disappointed as it's gone downhill. More than once, there was no main foods available. I had to wait about 15 minutes to actually get something other than scraping the sauce from the bottom of the tray. This is after finding a clean plate and utensils. Apparently they are water pressure cleaned and so they don't always come out fully clean. Probably 10+ utensils / a few plates were contaminated (does nobody check these before putting them out? this is basic stuff, surely).
The drink dispenser was not working (as an aside, why is the ginger ale always flat?).
There was, however, two Sprites in the fridge (yay?).
Food was haphazardly placed around the place. Who doesn't love cold kumara chips and cold chicken wings? (funny looking chicken there, btw)
Later, I placed an order for a flat white. After being advised by the app it would only take a few minutes I headed over and noticed there was no one there doing hot drinks. There was, however, 5 people in the queue ahead of me showing on the iPad. Again, this took about 15 minutes all in just for one coffee.
On my flight to CHC the crew did not appear to do a safety briefing in the front row (which I understood to be mandatory / SOP, as you cannot see the in-flight video). We also were not handed out any of the lollies (annoying, the black ones are back!) and there was no in-flight magazine for me or the person next to me.