Originally Posted by
canadiancow
Don't DOT rules not apply for Canada to US flights with respect to IDB?
I'd verify that, then submit a DOT complaint.
As for the post, I have two comments.
1. "full fare" probably doesn't mean what you think it means, and would likely have made a huge difference in a denied boarding situation
2. How the heck did two people board with the same seat?
Not surprised. Wouldn't be the first time we hear about double seating issues found out on board.
The more I hear stories like this (double seating, missing from waitlists, coupon errors, etc), the more I feel like the DCS is an incredible "weak" system. Wasn't there a case recently on FT of someone boarding the flight with an invalid BP?