Never understood why they insist on getting yu to Amsterdam to sort out you re-route when more often than not, especially if flying to the states, they could get there far more easily from the UK such as a London airport, Manchester etc.
They spend a fortune putting people in the Van Der Velke hotel which is alright if you dont mind loosing a day, but when you are running a schedule of trips like I do over say 21 days, to loose one day causes complete chaos.
I have so many overnight bags from them in Amsterdam I offred last year to bring a load of them back as I now had a emergency kit in my carry on at all times.