Old Aug 11, 17, 12:55 pm
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Originally Posted by Chokkoubin View Post
Thanks for the very quick reply.

Very frustrating that they seem to be in the wrong here. I think the problem was that the manual they referred to only mentions access for OW emerald and sapphires - it doesn't seem to mention J passengers without status at all.
That page 21 is for non status passengers, since pages 13 and 14 handle the status scenarios. Most of the remaining pages would be irrelevant for LGW, so maybe they aren't au fait with the end of the tome, but page 21 is headed Iberia / Iberia Express.
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