AAdvantage Dining - 2017 Bonus sign up DECEIT (miles depend on review, hidden T&C)
My family member signed up for AAdining program in June with sign up bonus up to 2000 miles.
1,000 miles for 1st dine $25
500 miles for up to 2 additional dines of $25 (up to 2 times)
Their website shows that bonus is completed but miles did not post. So we called in and to out surprise were refused bonus on the grounds that we were supposed to complete Surveys!
If that was the case, then why does Dining and American go thru such an extent as not to mention this in large print?! Both companies were contacted and both refused to address the issue, claiming that we are supposed to go thru all the fine print!
AA offered 500 miles but we declined. Requested to escalate this matter but were refused.
Why is this DECEIPT allowed? Large print states to only sign up and complete dines of $25 to get the sign up bonus.