Originally Posted by PhxFlyGuy

In 2017, my longer haul travel has really ramped up. I just bought my 9th paid F ticket on Delta today. Unless AA didn’t realize that their product is sub-par compared to DL, I wouldn’t have given my passengers a reason to look elsewhere (i.e. leave the elite status qualifications alone and improve the experience first). Maybe I am an outlier, but AA really lost out on me. I get it: they are operating a business and need to make a profit. I am a customer and look for value based on my criteria. Still, it makes me a little sad.