FlyerTalk Forums - View Single Post - Airline won't help because "ticket was issued through a travel agent"
Old Jul 29, 2017, 7:15 pm
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Thunderroad
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Well, it depends on the specific circumstances. But yeah, there are many circumstances in which you have to go through the travel agent to adjust the ticket. What's worse, often airlines would be easier to deal with if you could just deal with them directly, at least when it comes to online travel agencies. I don't like it either, but it's pretty standard. It's one of the reasons why it's generally better to buy directly from the airlines unless you've found a very good personal travel agent.
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