Originally Posted by pubsmeister

Have used the 4th night benefit twice, love it. First time was at a Doubletree in London last year, and Hilton gave me points just like if I had booked direct. Last month we went to Atlantis and used the Prestige card to save over $1000. However, no credit of any kind from Marriott. I sent an e-mail asking for credit, and they responded with a denial. Some of the promos involving this card imply that you do get full hotel benefits (points for stays) using the Prestige concierge, but no luck this time. The points bloggers all tout this benefit, but its not clear to me that Citi makes this claim.

What is your experience? Did you get hotel points for your stay? If not, was an appeal successful? Did you take it to Citi or the Hotel Rewards program? Any advice on recouping points would be appreciated.